Atiles flooring Terms of Use

Terms & Conditions

Lifetime Installation Warranty

Atiles Flooring guarantees the quality of workmanship to be professional and in keeping with industry standards. Should installation service be required attributable to the original installation of your flooring during the life of the manufacturer’s wear warranty (which varies) from the time your flooring was installed, present your sales receipt, and the store where you made your purchase will return and provide that service at no cost to you. This warranty is valid only for original owner-occupied residential installation by Atiles Flooring and will be invalidated if problem is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

The following additional terms & conditions are not considered installation-related problems and are not covered beyond this limited-installation warranty:

  • Carpet: visible seams normally required for installation.
  • Tile flooring: tile and grout cracking due to subfloor deflection or foundation settling.
  • Hardwood flooring: gapping between boards and moisture-related issues.
  • Laminate flooring: moisture-related issues.
  • Vinyl flooring: visible seams normally required for installation.
  • Satisfaction assurance replacement warranty

Material Amounts

A 2% variance on material widths is within mill tolerances and is agreed to be acceptable within the industry limits. The amount of materials sold is compatible to measurement of floor covering and the material dimensions. Material overage of approximately 10% is required in order to cut, seam, and trim materials. In some instances, the amount of padding or underlayment installed may be less. The seller has taken this variation into full account in establishing pricing. Installation charges are based on the amount of material needed and not on the installed amount.

Product Color

Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Shading, pooling, water marking, shedding, fluffing or pile crushing do not constitute manufacturing defects. These are inherent characteristics of all pile fabrics. Missing tufts in looped carpet is not a defect and can be remedied by reinserting missing tufts by a qualified technician. Hardwood, cork, and bamboo are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Temperature and humidity must be maintained within manufacturers’ recommendations to avoid excessive expansion and contraction.

Despite every effort to accurately duplicate each product’s color when shown on our website, actual colors may vary. Due to monitor and resolutions settings, subtle variations in color and surface texture may not be fully revealed when viewing products on our website. We make every attempt to give you a good representation of the available colors for each product available in our stores. For an accurate representation of what a product will look like, we recommend that you view the sample of the product in our store.